What does Worldsmart do?

Worldsmart is a leading provider of integrated retail technology — combining point of sale, customer loyalty, eCommerce, business intelligence and workforce management for retailers across Australasia. We help grocery, convenience, liquor, hardware and fuel retailers run more efficiently, engage their customers and compete with confidence.

How long has Worldsmart been operating?

Worldsmart has been serving Australian retailers for over 30 years. We have offices in South Australia, Queensland, Victoria, Western Australia and New South Wales.

How many stores use Worldsmart?

More than 2,600 stores across Australasia are powered by Worldsmart technology.

Worldsmart is part of Banyan Software — a global technology company that acquires, manages and grows great software businesses for the long term.

Which industries does Worldsmart serve?

Worldsmart works with grocery and convenience stores, liquor retailers, hardware stores, fuel and service stations and pharmacies. Our platform is built for the specific demands of each sector.

Does Worldsmart work for single stores and multi-site operations?

Yes — Worldsmart scales from single-site independent stores to large multi-site retail groups managed from a central head office. SmartRetail HQ gives retail groups centralised control across all locations.

SmartRetail is Worldsmart's core retail management platform. It integrates point of sale, inventory, pricing, cash management, back office and reporting into one connected, browser-based system — accessible from any device, in-store or in the cloud.

What is SmartRetail HQ?

SmartRetail HQ is Worldsmart's multi-site management platform for retail groups and franchise networks. It gives head office centralised control over pricing, promotions and reporting across all locations.

What is SmartRewards?

SmartRewards is Worldsmart's own paperless loyalty program — built directly into the POS. Customers earn points on every purchase, redeemable for rewards the retailer defines. It includes a mobile app, virtual membership cards, direct marketing tools and a merchant reporting portal.

Does Worldsmart integrate with IGA and Metcash loyalty programs?

Yes — Worldsmart integrates with major retail group loyalty programs including Metcash and IGA, so your store can participate in national programs while keeping control of your local offers and customer data.

Does Worldsmart have an eCommerce solution?

Yes — Worldsmart integrates with MyFoodLink, a leading eCommerce platform built specifically for independent grocery and convenience retailers. The integration provides real-time pricing, promotion and inventory sync between your in-store system and your online store.

MyFoodLink is an eCommerce platform for independent grocery and convenience retailers that integrates directly with Worldsmart. It enables online ordering, click and collect, home delivery and marketplace integrations including Uber Eats, DoorDash and Menulog.

Does Worldsmart have a workforce management solution?

Yes — through BURPS, an Australian workforce management solution that integrates directly with Worldsmart. BURPS manages employee rostering, payroll, time and attendance and Australian award interpretation.

BURPS (Budgeting, Rostering and Payroll Software) is an Australian workforce management solution purpose-built for retail and hospitality. It integrates directly with Worldsmart's platform and is part of the Banyan Software family.

Does Worldsmart have business intelligence and reporting tools?

Yes — Worldsmart's Data Insight platform gives retailers real-time dashboards, automated reporting and performance analytics covering sales, margins, stock, customer behaviour and loss prevention. It's accessible from any device and integrates with all Worldsmart systems.

How does Worldsmart support its customers?

Worldsmart's support model is built into the platform. SmartRetail uses WalkMe — a leading digital adoption platform — to deliver contextual guided walkthroughs directly inside the system. Step-by-step guidance appears automatically as your team works, so help is always one click away without leaving the platform.

Does Worldsmart have local support teams?

Yes — Worldsmart has state-based support teams across South Australia, Queensland, Victoria, Western Australia and New South Wales. You're always talking to someone who understands your local market.

Does Worldsmart offer remote support?

Yes — for technical issues, our team can connect directly to your system with your permission and resolve problems in real time.

How do I get started with Worldsmart?

The best first step is to request a demo — we'll walk you through the platform tailored to your store type and size, and recommend the right solution for your needs.

Does Worldsmart handle installation?

Yes — Worldsmart manages the full installation and commissioning of your retail technology platform, including hardware, software and integrations.

What training do you provide?

SmartRetail's built-in WalkMe guidance means your team learns as they work — guided walkthroughs appear contextually as staff perform tasks. We also provide comprehensive onboarding support and ongoing training resources.

Frequently Asked Questions (FAQs)

About Worldsmart

Worldsmart is a leading provider of integrated retail technology — combining point of sale, customer loyalty, eCommerce, business intelligence and workforce management for retailers across Australasia. We help grocery, convenience, liquor, hardware and fuel retailers run more efficiently, engage their customers and compete with confidence.
Worldsmart has been serving Australian retailers for over 30 years. We have offices in South Australia, Queensland, Victoria, Western Australia and New South Wales.
More than 2,600 stores across Australasia are powered by Worldsmart technology.
Worldsmart is part of Banyan Software — a global technology company that acquires, manages and grows great software businesses for the long term.
Worldsmart works with grocery and convenience stores, liquor retailers, hardware stores, fuel and service stations and pharmacies. Our platform is built for the specific demands of each sector.
Yes — Worldsmart scales from single-site independent stores to large multi-site retail groups managed from a central head office. SmartRetail HQ gives retail groups centralised control across all locations.

Our Solutions

SmartRetail is Worldsmart's core retail management platform. It integrates point of sale, inventory, pricing, cash management, back office and reporting into one connected, browser-based system — accessible from any device, in-store or in the cloud.
SmartRetail HQ is Worldsmart's multi-site management platform for retail groups and franchise networks. It gives head office centralised control over pricing, promotions and reporting across all locations.
Yes. Worldsmart integrates with major retail group loyalty programs including IGA, Metcash, Foodworks, Foodland and SPAR — so your customers earn and redeem points seamlessly at the checkout while you keep control of your local offers and customer data.
Yes — Worldsmart integrates with MyFoodLink, a leading eCommerce platform built specifically for independent grocery and convenience retailers. The integration provides real-time pricing, promotion and inventory sync between your in-store system and your online store.
MyFoodLink is an eCommerce platform for independent grocery and convenience retailers that integrates directly with Worldsmart. It enables online ordering, click and collect, home delivery and marketplace integrations including Uber Eats, DoorDash and Menulog.
Yes — through BURPS, an Australian workforce management solution that integrates directly with Worldsmart. BURPS manages employee rostering, payroll, time and attendance and Australian award interpretation. BURPS is part of the Banyan Software family — the same group that owns Worldsmart.
BuRPS (Budgeting, Rostering and Payroll Software) is an Australian workforce management solution purpose-built for retail and hospitality. It integrates directly with Worldsmart's platform and is part of the Banyan Software family.
Yes — Worldsmart's Data Insight platform gives retailers real-time dashboards, automated reporting and performance analytics covering sales, margins, stock, customer behaviour and loss prevention. It's accessible from any device and integrates with all Worldsmart systems.
SmartRewards is Worldsmart's own paperless loyalty program — built directly into the POS. Customers earn points on every purchase, redeemable for rewards the retailer defines. It includes a mobile app, virtual membership cards, direct marketing tools and a merchant reporting portal.
Yes. SmartRetail supports ticketing in any language — making it a popular choice for Asian grocery retailers across Australasia.

Supporting our Customers

Worldsmart's support model is built into the platform. SmartRetail uses WalkMe — a leading digital adoption platform — to deliver contextual guided walkthroughs directly inside the system. Step-by-step guidance appears automatically as your team works, so help is always one click away without leaving the platform. Video guides are also available from the Help menu inside SmartRetail.
Yes — Worldsmart has state-based support teams across South Australia, Queensland, Victoria, Western Australia and New South Wales. You're always talking to someone who understands your local market.
Yes — for technical issues, our team can connect directly to your system with your permission and resolve problems in real time.

Getting Started

The best first step is to request a demo — we'll walk you through the platform tailored to your store type and size, and recommend the right solution for your needs.
Yes — Worldsmart manages the full installation and commissioning of your retail technology platform, including hardware, software and integrations.
SmartRetail's built-in WalkMe guidance means your team learns as they work — guided walkthroughs appear contextually as staff perform tasks. We also provide comprehensive onboarding support and ongoing training resources.