Services
Our service doesn’t stop at the technology. We’re always on hand to offer installation services, training and technical support.
Installations
Project Management
As changing retail systems effects your business in so many ways, effective project management is a critical component of a successful implementation. Our retail credentialed project managers are hand-selected for each customer engagement according to the unique requirements of the project. Skilled, system and retail trained, and process-orientated, our project managers provide the guidance needed to ensure successful outcomes.
Training & Support
On-going support is available online or via the phone. Our web-based support service allows Worldsmart customers to log support tickets or questions and track the status of your requests.
Worldsmart Uni
Tailored tutorials designed to qualify your team members in their fields of responsibility today and tomorrow. Gain industry recognized certification of your technical qualifications in retail technology.
Account Management
Your account manager will act as your main point of contact in your ongoing business relationship with Worldsmart after the successful completion of your implementation project. Your account manager can assist with recommending solutions and services that can help drive sales and reduce your operating costs, putting more money in your back pocket.
Consulting
Business Analysis
Our business analysts understand challenges that your organisation faces and can highlight opportunities for improvement and growth. They recommend solutions that will enable you to achieve your goals.
System Audits
Once initial training has taken place and users are adopting the new solutions in their day-to-day activities, it’s a great idea to perform periodic audits with Worldsmart solution specialists to ensure that users are getting the most out of the system. During a system audit, Worldmart revisit your current business processes, challenges and capabilities as well as an assessment of the current use of existing system functionality.
Custom Development
Our Development team have decades of retail and wholesale industry experience, working closely with our thousands of Independent retail clients and our partners to bring to you both flexibility and worlds best practice in all aspects of retail technology. Our team are available to work with you to customise existing or build solutions from the ground up to meet your unique retail technology requirements. A Development team that works with you to analyse, design and deliver projects on time and on budget.